Quality Policy
As an ISO 9001:2015 certified company, we are driven by the seven key quality management principles: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making and relationship management.
The seven principles
- Customer Focus
- Our focus is to meet and exceed customer expectations, treating every customer interaction as an opportunity to deliver more value, increasing repeat business, revenue and our reputation in the process.
- Leadership
- Unify the purpose and direction of our workforce and create productive environments for all employees to pursue quality objectives.
- Engagement of People
- Effectively and efficiently managing quality at all levels of our organization. We have deep trust and respect for all employees and stakeholders, ensure they understand the importance and value of their contributions, and empower people to take initiative and promote the quality culture without fear.
- Process Approach
- Our quality management system includes a wide array of inter-related processes that produce consistent and predictable results. We define objectives clearly and create formal processes to achieve them.
- Improvement
- We focus on continuous improvement, streamline root-cause investigations, enhance the drive for innovation and boost our ability to anticipate and react to internal and external opportunities.
- Evidence-Based Decision Making
- We base our decisions on analysis and evaluation of data to minimize risk and maximize operational efficiency, assess process performance and understand potential unintended consequences, striking a balance between evidence, experience and intuition.
- Relationship Management
- We manage relationships with external partners such as our suppliers and buyers, so that every relationship supports the quality of what we deliver.
Process approach in practice
- Understand process interdependencies and analyze the impact of any changes
- Address risk proactively to optimize the overall outcomes of quality management
- Involve everyone in defining and understanding the processes, including internal teams and external parties such as suppliers and buyers
Improvement in practice
- Educate and train all levels of employees to run basic quality management tools and methodologies
- Connect improvement considerations to the development of new products
- Deploy specific processes to execute improvement projects across the organization
- Measure the results: employee training, process improvements and quality levels
Relationship management in practice
- Map out all relevant relationships with suppliers, partners, customers and investors
- Define KPIs and goals for each relationship
- Prioritize relationship management based on quality impact
- Measure the performance of each relationship and provide feedback to partners
We constantly review the effectiveness of our Quality Management Systems to achieve continual improvement.
7 Quality Management Principles Under ISO 9001:2015
Quality Management and Customer Focus
The ultimate focus of quality management is to meet and exceed customer expectations.
Quality Management and Leadership
Unify the purpose and direction of your workforce and create productive environments.
Quality Management and Engagement of People
Effectively and efficiently managing quality at all levels of your organization.
Process Approach
A quality management system includes a wide array of inter-related processes.
Improvement
Risk-based thinking and quality management aren’t one-off events. Successful organizations focus on continuous improvement.
Evidence Based Decision Making
Basing your decisions on analysis and evaluation of data is the best way to minimize risk.
Relationship Management
Quality management extends beyond internal operations to include how you manage relationships with external partners.
7 Quality Management Principles Under ISO 9001:2015
Quality Management and Customer Focus
The ultimate focus of quality management is to meet and exceed customer expectations.
Quality Management and Leadership
Unify the purpose and direction of your workforce and create productive environments.
Quality Management and Engagement of People
Effectively and efficiently managing quality at all levels of your organization.
Process Approach
A quality management system includes a wide array of inter-related processes.
Improvement
Risk-based thinking and quality management aren’t one-off events. Successful organizations focus on continuous improvement.
Evidence Based Decision Making
Basing your decisions on analysis and evaluation of data is the best way to minimize risk.
Relationship Management
Quality management extends beyond internal operations to include how you manage relationships with external partners.